Crisis Line Specialist

Title: Crisis Line Specialist
Program: Crisis Line
Supervisor: Executive Director
Hours: Evenings, Overnights and Weekends
Wage: $30/shift for Evening/Day; $40/shift for Overnight

 Position Summary:  The Crisis Line Specialist assists in carrying out the mission and goals of Sexual Assault Support Services by providing high quality crisis line support, information and referrals to survivors of sexual assault, other sexual violence and intimate partner violence; as well as working closely with social service providers, medical personnel, law enforcement and other professionals.

Position Responsibilities:

  • Answers the crisis line in a courteous and professional manner & provides the following services
  1. Emotional peer support
  2. Crisis support
  3. Needs and safety assessment
  4. Information about options and systems and referrals to community services as needed
  5. Safety planning assistance and possible options for increasing safety
  • Communicate with primary advocate on duty for advocacy services and to debrief crisis line calls in a timely manner
  • Accurately obtain and record demographic information for statistical data
  • Maintain and update lists of community resources for survivors
  • Maintain a level of basic technology: email; Google docs and Google sheets; cell phone
  • Attend quarterly team meetings
  • Adhere to monthly deadlines for availability, calendaring shifts, turning in contact data, and timesheets information

Qualifications – Required:

  • A minimum of six months sexual violence and/or intimate partner violence advocacy experience (or equivalent social service/crisis or trauma work- to be determined by supervisor) and the completion of the 40-hour Basic Advocacy Training prior to beginning work.
  • Recent experience (within the past two years) working with survivors of sexual violence or intimate partner violence (or equivalent social service/crisis or trauma work- to be determined by supervisor)
  • Philosophy compatible with SASS’ Mission Statement, to include:
  1. Experience with and knowledge of domestic and sexual violence
  2. Understanding oppression and how it supports interpersonal violence
  3. Value social justice and work to change attitudes in the community that support oppression of any form
  4. Understanding the impact of trauma on survivors
  • Advocacy, counseling, or crisis intervention experience
  • Strong organizational abilities and team participation skills
  • Ability to work with and serve a variety of people from diverse backgrounds
  • Excellent communication skills
  • Confidence in supporting survivors
  • Demonstrated ability to problem-solve and be proactive
  • Commitment to building a multi-racial diverse team
  • Ability to maintain confidentiality
  • Ability to learn and keep current on technology systems, and implement within scope of duties

Qualifications – Preferred:

  • Individuals who are bilingual and/or bicultural